Sanjay Singh
357 Applewood Lane
Chicago, IL
123.456.7890
OBJECTIVE : Seeking a position in Customer Service where my extensive
experience will be further developed and utilized.
EXPERIENCE :
ABC Telecommunications, Inc., Chicago, IL
2003 - Present
Customer Service Manager
- Responsible
for the supervision of customer service department containing a staff of thirty-two
people.
- Responsible
for the recruitment
and training of customer service representatives.
- Managed
the needs/requirements of high revenue commercial accounts through
extensive follow-up procedures.
- Successful
account retention record of 98%.
- Performed
market research surveys amongst client base to seek feedback on sales
techniques, follow-up methods and quality of after sales service.
- Improving
customer service based on client feedback through the development of new
policies and procedures. Successfully handled all public relations issues.
Lynnwood Business Enterprises, LTD.,
San Francisco, CA
1998 – 2003
Customer Service Representative
- Provided
support to the sales team, ensuring all sales and service objectives were
met.
- Responsible
for customer service in the digital equipment division, duties included
answering customer queries, problem solving and providing detailed
information on new products.
- Worked
with new customers in the development of new accounts and the
implementation of new systems.
- Assisted
in the development of new policies and procedures.
- Assisted
in the training of new customer service representatives and associates.
- Performed
market research surveys on customer needs and requirements.
- Prepared
weekly sales reports for the sales team and sales management.
- Generated
repeat business
through successful client follow-up.
EDUCATION :
University of California
1994 - 1998
BS in Sales And Marketing
Cedarmont High School, Cedarmont, CA
1990 - 1994
High School Diploma
COMPUTER SKILLS :
- Microsoft
Word, Excel, Access, PowerPoint, Outlook Express.
- Microsoft
Windows XP
- Microsoft
Office XP Professional
